Frequently Asked Questions

The terms are used interchangeably throughout Australia. Both refer to a comprehensive, deep clean of a vacated rental property to meet the requirements of your tenancy agreement and exit condition report.

Bond refunds are determined entirely by your property manager or landlord based on the condition report, pre-existing wear, and lease terms. We clean systematically against standard exit inspection criteria and communicate openly about what can be achieved.

Pricing is based on property size (number of bedrooms and bathrooms), general condition, and whether optional add-ons like oven degreasing or carpet steam extraction are included.

You are welcome to meet us for initial access, but you do not need to stay on site while our team works. Many clients arrange key collection or lockbox access.

Yes, we strongly recommend that removalists have finished and all furniture/belongings have been removed so all cupboards, floors, and surfaces are accessible.

It covers the interior living areas, kitchen, bathrooms, laundry, and bedrooms. Specialized add-ons like deep oven restoration, carpet steam cleaning, or external windows can be bundled together upfront.

A regular clean focuses on surface upkeep, whereas an end-of-lease clean tackles built-up grime, inside cupboards, window tracks, skirting boards, and fixtures.

Many Australian residential tenancy agreements require professional carpet cleaning, particularly if pets were approved. Check your specific lease terms.

Yes, though most clients bundle it into their bond clean for better efficiency and pricing.

Ground-floor external windows can be included; high-level external glass must be assessed for safe access.